Privacy Policy

We, at Guenette Funeral Home, know how important your privacy is to you. As funeral home operators we have a professional and legal obligation to keep confidential all personal information we receive from you. Our relationship with you is founded on trust and we are committed to maintain that trust. For these reasons, we have created the following privacy policy. It confirms our dedication to protecting and maintaining the trust you have placed in us.

What this policy covers:

This policy covers our treatment of the personal information we collect from you.

Why we collect personal information:

The personal information which we collect is needed to:
- identify the purchasers and beneficiaries of prepaid and at need arrangements
- provide our services
- comply with legislative and regulatory requirements

We need your consent to collect, use and disclose your personal information.

What information we collect:

The personal information can include; the name, marital status, social insurance number, date of birth, place of birth, date of death, place of death, cause of death, parents names and birthplaces, children’s names and their spouses with addresses, brothers and sisters names and their spouses and their addresses, grandchildren’s names, great-grandchildren’s names, great-great-grandchildren's names of the deceased, name of physician, type of work, fraternal organizations, religious beliefs and associations, pastimes and hobbies; the name, address, telephone numbers, social insurance number, e-mail address of the executor, the informant, the beneficiary and legal representative. We also collect information about your preferences for products and services.

How personal information is used:

We do not sell, barter, trade or give away the personal information you have provided us.

We will only share your information with third parties if we are required to by law or you have either expressly authorized us to, or, if it is required for the provision to you of a service or product supplied by another business or organization as part of our services to you.

We take all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure.

Information is used for our files, registration of death with the municipality, the registrar general, death notices in newspapers, radios and our web site, clergy records, cemetery records and our Information Line.

How to access your personal information:

You may ask for access to any personal information we hold about you and you may ask that the information be corrected or updated. However, we reserve the right to confirm the identity of the person seeking access to personal information before complying with any access request.

If we are unable to provide you with access to all of the personal information we have about you, then the reasons for the denial of access will be provided to you.

If you wish to ask a question about our collection and use of personal information; would like to access your personal information; withdraw a consent previously provided; or would like to make a complaint; please write to us at:

Guenette Funeral Home
108 Byng Ave.,
Kapuskasing, Ontario P5N 1X2
Attention: Allain Dandenault (Privacy Officer)

If you are not satisfied with our response, the Privacy Commissioner of Canada may be reached at:
112 Kent Street,
Place de Ville,
Tower B, 3rd Floor,
Ottawa, Ontario K1A 1H3